Heidelberg - Restaurant/Café

hans H schrieb am 01.12.2010 zu "Wirtshaus zum Spreisel"

We stayed as tourists in the very nice hotel next door 'Hollander Hof' and we went together with some fiends for dinner (total 7 persons). We did not have a reservation but we got a table right away. After we hung our coats in the wardrobe we were asked (ordered!) to take the away and to put them under the window, because they were expecting a big group. Although it seemed strange that coats of a group were more important than ours we did remove them from the wardrobe. We ordered drinks and got them within reasonable time. Two persons of the group came later and wanted to order drinks as well, no matter ow often they asked for attention they were completely ignored. they finally got their drinks more than half an hour after they came in. When we wanted to order food and more drinks we could not attract attention from the staff, again completely ignored. The staff promised to come directly but never came. We finally could order food after one and half hours that we came in (three of us were not hungry anymore and did not want to order, they got a big mouth from the waitress, they had to order something....). For drinks there was also no time. (the only reason that we did not walk out was that we had one person of 90 years that could not walk well). The time between the starter and main dish took more than 70 minutes (still without new drinks). Every time we asked the staff they ignored us or the 'manager' replied very rude. Finaly the food came, the quality of the food was good. Well this was a never again experience. This restaurant seems to be for locals only, and is definatly VERY TOURIST UNFRIENDLY!!

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